Eurowings now introduces more flexible rebooking options. The new far-reaching goodwill regulations for rebooking apply to both existing and future bookings.
Rebooking option for new bookings:
As of now and until 31 March 2020, Eurowings passengers can rebook newly booked flights once free of charge. Thus, passengers can rebook to a new date within the travel period until 31 December 2020 without any rebooking fee.
Rebooking option for existing bookings:
The goodwill regulation for existing bookings applies to all flights with a departure date up to 30 April 2020. Passengers can rebook once to a new date within the travel period up to 31 December 2020 without any rebooking fee.
For both goodwill arrangements, the rebooking must be issued by 31 May 2020. It is possible to rebook free of charge to a different route than the one originally booked, taking into account any fare differences. These rebookings are possible for all booked flight tickets issued through Eurowings direct channels such as eurowings.com or the Eurowings customer app.
With the new goodwill arrangement, Eurowings is responding to the wish of many customers to be able to make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.