12
April
2023
|
08:40
Europe/Amsterdam

Eurowings Digital hires 150 new employees at Cologne site

A better customer experience creates a digital travel companion

Summary
  • Additional employees strengthen digital product development

  • Focus on digital customer touchpoints via Eurowings website and app

  • Investment in digital platforms for improved products and services along the entire travel chain

  • Managing Director Eurowings Digital Michael Erfert and Johannes Hansen: “We strive to play in the e-commerce Champions League.”

  • Attractive premises leased in Cologne's Carlswerk startup district

Developing products tailored to travelers, redesigning existing self-service options, and expanding the digital product range even further: To achieve these goals, Eurowings Digital is hiring 150 digital professionals this year. In particular, the wholly-owned subsidiary of the airline Eurowings is looking to hire talents in the areas of e-commerce, software development and digital product & customer experience. “The combination of business and IT skills in integrated in-house teams makes all the difference,” says Michael Erfert, Head of Sales & Distribution at Eurowings and Managing Director of Eurowings Digital.

“With 300 digital experts going forward, we are continuously investing in a state-of-the-art platform that offers passengers improved products and services along the entire travel chain,” adds Johannes Hansen, the second Managing Director of Eurowings Digital and CIO of Eurowings. Inspiration for the next trip and a simple search function for affordable flights and prices are just as much a part of the digital product range as services for travel preparation, such as online check-in or the option to reserve a time slot for the security checkpoint. During the trip, customers can receive up-to-date information about their itinerary on request and can flexibly adjust their bookings via extensive self-service options, whether in the event of flight delays and cancellations or their own changes to travel plans.

In the future, a special focus will be placed on personalization in order to offer customers an individualized travel experience for vacation and business trips. The product range will also be gradually expanded to include travel packages from Eurowings Holidays, flights from partner airlines, and other ancillary services. These include, for example, options for the sustainable air travel, but also digital booking of all types of group travel, payment with miles from the Miles&More frequent flyer program via ‘Cash&Miles’ or the new corporate program ‘EW4Business’.

Doubling the number of employees at the Cologne site

With the 150 additional specialists, Eurowings Digital will be doubling its team at the Cologne-Mülheim site to around 300 employees. Recruiting has already been intensified since the fall of 2022 and the onboarding of new team members has been made even more personal. The offices in the Carlswerk startup campus are especially designed for collaborative formats, team workshops and social events. The company emphasizes a hybrid and a trust-based work model that relies on international and diverse talent and lives an agile way of working. This has been well received: Employees from 30 nations and excellent ratings on kununu, Europe's leading rating platform for employers, praise Eurowings Digital's corporate culture and talent development. “This is a good basis for playing in the e-commerce Champions League,” say Michael Erfert and Johannes Hannes, the managing directors of Eurowings Digital.

For more information on Eurowings Digital and job openings, visit www.eurowings-digital.de.