18
February
2020
|
14:20
Europe/Amsterdam

Eurowings starts into 2020 as the most punctual European airline

Summary
  • Top of the list with 93 percent punctuality: current statistics attest Eurowings best European on-time performance

  • Customer satisfaction increased to record level in the course of the punctuality offensive

  • Eurowings’ COO Michael Knitter: "We will continue to work hard to offer our customers the level of quality they rightly expect from us in the long term."

The German airline Eurowings has started punctually into the year 2020. With an on-time performance of 93 percent in January 2020, Eurowings was the most punctual airline in a comparison of European competitors, with a clear lead over competitors of comparable size such as Ryanair, Easyjet and Wizz Air. This is confirmed by data from the independent British data provider Official Airline Guide (OAG).

Especially at its home airports Düsseldorf, Hamburg, Cologne and Stuttgart, Eurowings was significantly more reliable than its competitors. The second largest German airline would have been even more punctual if there had been no limitations due to weather and air traffic control problems. However, thanks to changes in processes of Eurowings’ "Scope" optimization program, Eurowings was able to significantly soften the impact of external factors and thus avoid consequential delays for its passengers.

The airline thereby confirms a trend that has been continuing for months and has now put Eurowings at the top of the European competition. The very good performance is attributable to numerous measures with which Eurowings has been ensuring the best possible punctuality and stability in flight operations since the end of 2018. Passengers greatly appreciate this, which is reflected in record levels of customer satisfaction at Eurowings.

"The satisfaction of our guests is the greatest incentive for us", says Michael Knitter, Chief Operations Officer at Eurowings. "As the responsible Eurowings team on board and on the ground, we will continue to work hard to provide our customers with the level of quality they rightly expect from us in the long term". This is why Eurowings analyses all established measures almost around the clock and - where necessary - continuously optimizes them. Together with important system partners such as air traffic control authorities and airports, Eurowings will continue to push these topics in the current year.