Three golds: Eurowings at the top of the German Customer Award 2026
Best customer satisfaction, best service, best value for money
A triple win for Eurowings: The Lufthansa Group's value airline has been awarded three-time winner of the ‘German Customer Award 2026’. In the latest consumer ranking by the German Society for Consumer Studies (“Deutsche Gesellschaft für Verbraucherstudien”), Eurowings ranks first in all three evaluated categories – customer satisfaction, customer service and value for money – clearly leading among discount airlines.
With this triple gold, Eurowings impressively underlines why the Cologne-based company stands out clearly from traditional low-cost carriers. ‘This latest top ranking confirms our path as a value airline for Europe,’ says Clemens Strauss, Head of Customer Experience, Product and Marketing at Eurowings. ‘We offer competitive prices without compromising on service and quality. The award is also a big thank you to our 5,500 employees who make sure every day that our customers enjoy flying with Eurowings.’
The central question of the German Customer Award is: Which companies have the most satisfied customers? Which offer the best service experiences? And how is the service offered perceived in relation to the price? The study is based on a consumer ranking with 589,000 customer reviews of companies from 259 industries. This triple success confirms Eurowings' claim to be more than just a traditional low-cost carrier: a modern value airline for Europe that combines fair prices with quality service – meeting the expectations of more than 20 million Eurowings customers.